Privacy Policy

Introduction
Effective from 21 December 2001, Air Niugini Ltd and its related companies (collectively referred to as “we,” “us,” or “Air Niugini”) comply with the National Privacy Principles outlined in the Privacy Act 1988 (Cth), as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth).

This Privacy Policy outlines how Air Niugini protects and manages your personal information under these principles. It applies to any personal information you provide to us in connection with:

  • Booking flights, checking in, or lodging freight;
  • Any other agreement or arrangement with us.

It also applies to personal information shared with us by third parties, such as travel agents. However, this policy does not extend to employee records, which are exempt under the legislation.

What Information Do We Collect?
The type of personal information collected depends on the circumstances of collection and the services requested. For example, when you book travel arrangements, we may collect:

  • Personal details: Name, address, contact information (e.g., phone, email), and date of birth.
  • Travel information: Flight details, dietary requirements, and health information relevant to your journey.
  • Payment details: Credit/debit card number, expiry date, and billing address.
  • Loyalty program details: Executive Club number or other membership information.

By providing us with this information, you consent to its collection and use as outlined in this Privacy Policy unless you specify otherwise.

How We Collect Information
We collect personal information through various interactions, including:

  • Directly: When you contact us via telephone, email, fax, letter, or in person.
  • Through our website: When you interact with our online services.
  • From third parties: For instance, travel agents or service providers acting on your behalf.

Examples of third-party sources include:

  • Individuals making bookings on your behalf.
  • Market research companies or Executive Club service partners collecting data for Air Niugini.
  • Other airlines, freight providers, or service providers engaged to fulfill your travel or freight requirements.

How We Use Your Personal Information
Your personal information is used to:

  1. Process travel, freight, and other transactions.
  2. Facilitate participation in Air Niugini loyalty programs and partner services.
  3. Conduct marketing activities and market research.

Some information is essential for identifying service users, while other details help us understand customer preferences.

Disclosure of Personal Information to Third Parties
Air Niugini may share your personal information with:

  • Contractors engaged to provide services (e.g., payment processing, email handling, or ground services).
  • Loyalty program partners and travel service providers for program operation and marketing.
  • Law enforcement agencies and government bodies for security, customs, or immigration purposes.

Third-party contractors are strictly prohibited from using personal information for purposes other than those specified by Air Niugini.

Access to and Correction of Information
You have the right to request access to your personal information and to seek corrections if necessary. Requests will be handled promptly unless exemptions apply under the National Privacy Principles.

For pre-21 December 2001 data, we may be unable to provide access if doing so poses an unreasonable administrative burden or expense.

Keeping Your Personal Information Updated
We take reasonable steps to ensure the accuracy and currency of the information we hold. If you believe your details are incorrect or outdated, please contact us to correct them.

Transfer of Information Overseas
Your personal information may be transferred to overseas entities, including:

  • Air Niugini offices abroad.
  • Global distribution systems or data processors.
  • Partner airlines, hotels, and service providers.

Such transfers are primarily for fulfilling contractual obligations or related purposes. If you object to such transfers, please notify us.

Executive Club and Destinations Loyalty Program
Participation in Air Niugini’s loyalty programs involves collecting additional personal details, such as:

  • Gender, employer, position, travel preferences, and leisure interests.
  • Security information (e.g., mother’s maiden name).

Information is used for program administration, customer service improvements, and marketing activities. Members can update their profiles by contacting their nearest Air Niugini Travel Centre or the Destinations Customer Service Centre at (+675) 180 3444.

Resolving Concerns
If you wish to access your personal information, raise a complaint about privacy breaches, or inquire about data collection practices, please contact us at:

Air Niugini Ltd
P.O. Box 7186, Boroko
Air Niugini House, Jackson’s Airport
Port Moresby, National Capital District
Papua New Guinea

Phone: +675 3273200
Fax: +675 3273550
Email: webadmin@airniugini.com.pg

Changes to this Privacy Policy
We may update this policy as business needs or legal requirements change. For the most current version, please visit our website at www.airniugini.com.pg.