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Special Handling and Assistance

Air Niugini provides a range of special assistance services to ensure your travel is as comfortable as possible. From wheelchair assistance and mobility support to medical needs and dietary requirements, our team is dedicated to making your journey stress-free. Please contact us ahead of time to let us know your needs so that we can be fully prepared to assist you

Compassionate Assistance for Your Unique Travel Needs

Our Special Handling Desk offers support to customers with medical conditions, physical challenges, intellectual disabilities, or other unique needs. We aim to make your journey as comfortable and stress-free as possible. Let us help you embark on a comfortable journey.

Wheelchair Assistance

For passengers with mobility challenges, our Wheelchair Assistance service ensures a stress-free experience from the moment you arrive at the airport until you reach your destination. Trained staff will assist with boarding, deplaning, and airport navigation. Request this service when booking your flight or contact our customer service team for personalized support.

Medical Conditions

Passengers with medical conditions must have their doctor liaise with our airline doctor at least 3 days, but no less than 24 hours, before departure to obtain approval for air travel. Our [Medical Travel Advice] offers detailed guidance on carrying medications, necessary documentation, and special in-flight needs to ensure a safe journey.

Pregnant Passengers

Air Niugini ensures the safety and comfort of expecting passengers. Pregnant travelers up to 36 weeks may fly with airline doctor approval. For pregnancies between 20-33 weeks, a [Certificate of Fitness to Travel] is required, obtainable from your attending doctor or our [Special Handling Team]. For those between 34-36 weeks, an [Incapacitated Passenger Form (INCAD Form)] must be completed by the attending doctor and approved by our airline doctor.

Service Animals

Air Niugini is committed to ensuring a smooth travel experience for passengers traveling with service animals. Our [Service Animal Travel Policies] outline documentation, in-cabin accommodations, and guidelines to ensure a comfortable journey for both you and your service animal.

Special Assistance Inquiries