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PX Plus Frequently Asked Questions

General questions about the upgrade program

Why am I being offered an upgrade?

From time to time, we have unsold seats in our Business Class cabin. Instead of flying them empty, we offer our passengers booked in Economy cabin/s the opportunity to make us an offer to upgrade to that Business Class seat. If you see an invitation to request an upgrade, your booking has one or more flights that are eligible to participate. The invite does not mean that you are guaranteed to be upgraded.

Why should I upgrade?

We welcome you to experience our Business Class cabin. Privileges enjoyed by Business Class Travellers

  • Business Class Baggage Allowance
  • Priority Check-in
  • Priority Baggage
  • Priority Boarding
  • Gourmet Meals
  • Comfortable Seats

How is this different to the other options for upgrading my ticket?

If you were to adjust your ticket today to rebook your trip to a Business Class on all segments, you would be charged the difference between the fare you have paid and the fare for the Business Class. Our upgrade program does not change the rules or cabin of your original ticket, it provides you the opportunity to experience a higher class of travel and is charged as a cost in addition to the fare you have already paid per segment upgraded.

How is this different to buying a ticket outright in Business Class?

When purchasing a ticket in Business Class your ticket will carry all of the rules of the Business Class and you will have a confirmed seat in that cabin. This is the only way to guarantee that you will travel in Business Class. This upgrade program uses unsold seats, if they are available in the days prior to departure of each flight sector, selecting the best offer/s for those seats to give you the experience of an upgrade.

What do I get if I am selected to be upgraded? What is included in the upgrade?

If you are upgraded, you will have the experience of flying in the Business Class cabin for that flight. This includes:

  • Business Class Check-In
  • Priority boarding
  • A luxurious seat in our Business Class cabin
  • Business class service including gourmet meals
  • Business class baggage allowance
  • Priority baggage

What isn