Manager , Product & Services Delivery

February 17, 2025

Air Niugini seeks an experienced Manager of Products and Service Delivery to lead the design and delivery of innovative customer solutions aligned with our business objectives. This role involves overseeing product development projects, from initial design to successful implementation.

Key Outputs

• Responsible for designing Product & Service for Air Niugini Group
• Responsible for delivery of product improvement projects through Product Development Coordinators
• Prepare Business Cases to access the Feasibility of New Product
• To recommend opportunities for improvement for Air Niugini on the ground, Executive Lounge and inflight; and innovations for the future, based on research as well as competitive activities and including benchmarking
• Create strategies for design creation and implementation of products through cross team collaboration and stakeholder analysis.
• Define service standards and relevant KPIs for new initiatives when required
• Challenge the scope of any relevant projects or development ideas
• Represent Customer Experience & Products effectively on projects/developments, and communicate and liaise with them appropriately
• Manage effective team working methods and information sharing
• Identify and agree time, budgetary, quality and scope objectives for the specific projects
• Lead, motivate and support the Product Development Coordinators
• Create, proof, and evaluate designs for impact, policy adherence, and ROI.
• Establish and align project timelines in accordance with up and downstream dependencies
• Negotiate and collaborate with 3rd parties, such as National Airports Corporation (NAC) & Civil Aviation Safety Authority (CASA) as and when required
• Be a champion for change

Qualifications and Experience

• Degree in Business or equivalent
• 3-5 years’ work experience in Customer Experience & Products or equivalent
• 3-5 years’ experience working in aviation

 Technical & Behavioural Competencies

• Analytical Thinking
• Communications
• Managing Resources
• Team Leadership & Teamwork
• Negotiating & Project Management
• Process/Quality Focus
• Customer Service Orientation
• Employee Focus
• Collaboration & Resilience
• Drive Change & Innovation

Email your CV, copies of your certificates, references and current contact details to recruitment@airniugini.com.pg by Friday 28^th February, 2025