Plan & Book
Special Needs and Assistance
Special needs customers
Our Special Handling Desk provides assistance to customers who have physical limitations, medical conditions, intellectual disabilities or other special needs.
How to request assistance
If you need help checking in, during boarding, in flight or when you disembark, you can make a request to our Special Handling Desk. A family member or your doctor can also do this on your behalf.
Once we receive your request and get clearance from our airline doctors, we’ll contact Customer Service to make them aware of your condition so that they can provide any special equipment or assistance you need to make your journey more comfortable.
Special needs categories
|MEDA||Medical case. Our airline doctors must clear a passenger with a medical case before they are allowed to fly. This category applies to women in their 33rd or 34th week of pregnancy.|
|WCHC||A wheelchair is required to/from the aircraft or mobile lounge and the passenger must be carried up/down the steps and to/from the cabin seat.|
|WCHR||A wheelchair is required to cover the distance to/from and across the ramp, finder dock or to a mobile lounge.|
|WCHS||A wheelchair is required to cover the distance to/from the aircraft or mobile lounge and the passenger must be carried up/down steps.|
|UMNR||Unaccompanied minor(s) (not under 6yrs old)|
|PIC||Person In Custody|
|MAAS||Meet And Assist|
SPECIAL HANDLING DESK TEAM
Justin Ruasoi – Supervisor
Jacqueline Apoki – Shift Supervisor
Monalisa Ireeuw – Shift Supervisor
Ph: (+675) 327 3614
Fax: (+675) 327 3308
Ph: (+675) 325 6633 – Port Moresby Medical Service
Ph: (+675) 327 3510 – Air Niugini Clinic
Dr Athithan Chelvanathan| Dr John Tablizo | Dr Ferdinand Esguerra