Special Needs and Assistance

Special needs customers

Our Special Handling Desk provides assistance to customers who have physical limitations, medical conditions, intellectual disabilities or other special needs.

How to request assistance

If you need help checking in, during boarding, in flight or when you disembark, you can make a request to our Special Handling Desk. A family member or your doctor can also do this on your behalf.

Once we receive your request and get clearance from our airline doctors, we’ll contact Customer Service to make them aware of your condition so that they can provide any special equipment or assistance you need to make your journey more comfortable.

Special needs categories

Assistance Code

Description

MEDA Medical case. Our airline doctors must clear a passenger with a medical case before they are allowed to fly. This category applies to women in their 33rd or 34th week of pregnancy.
BLND Blind passenger
DEAF Deaf passenger
STCR Stretcher passenger
WCHC A wheelchair is required to/from the aircraft or mobile lounge and the passenger must be carried up/down the steps and to/from the cabin seat.
WCHR A wheelchair is required to cover the distance to/from and across the ramp, finder dock or to a mobile lounge.
WCHS A wheelchair is required to cover the distance to/from the aircraft or mobile lounge and the passenger must be carried up/down steps.
UMNR Unaccompanied minor(s) (not under 6yrs old)
PIC Person In Custody
MAAS Meet And Assist

SPECIAL HANDLING DESK TEAM

Justin Ruasoi – Supervisor
Jacqueline Apoki – Shift Supervisor
Monalisa Ireeuw – Shift Supervisor
Ph: (+675) 327 3614
Fax: (+675) 327 3308
Email: special.handling@airniugini.com.pg

CUSTOMER SERVICE

Ph: (+675) 327 3840/3300 – Domestic
Ph: (+675) 327 3384 – International
Email: customer.svc.sup@airniugini.com.pg
cs.duty.mgr@airniugini.com.pg
customer.svc@airniugini.com.pg

AIRLINE DOCTORS

Ph: (+675) 325 6633 – Port Moresby Medical Service
Email: portmoresbymedicalservice@gmail.com
Ph: (+675) 327 3510 – Air Niugini Clinic
Email: medical.officer@airniugini.com.pg
Dr Athithan Chelvanathan| Dr John Tablizo | Dr Ferdinand Esguerra